The Two Leaks Every Service Business Has (And Why Fixing One Without the Other Changes Nothing)
Mike runs an HVAC company in central Florida. He spends $2,000 a month on Google Ads. He has been doing...
Author
jaythornton000
38 articles
The Operator Is Becoming the Orchestrator. Most Tools Haven’t Caught Up.
The job has changed. The yardsticks haven’t. The tools haven’t. The opportunity for whoever builds for the new job is...
Salesforce Just Went Headless. The Dashboard Era Is Ending, But Not the Way Everyone Thinks
When the interface disappears, the discipline of what gets surfaced becomes the entire product. Most companies haven’t built that discipline...
The Self-Driving AI CRM Is the Wrong Metaphor
Q4 launched an AI-native CRM on Monday. Advisor CRM launched Beacon the same day. SaaStr is running a full “Agentic...
Calm Intelligence Is Not a Feature. It’s a Discipline. Here’s What That Means in Practice
The philosophy was the easy part. The hard part is what you do at 2 PM on a Tuesday when...
Ledo Everywhere: What Phase Two of Ask Ledo LLC Actually Means
When Mike and I talk about where Ask Ledo is going, we usually start with LeadMachine because that is the...
Q1 Is Over. Here Is What Your Pipeline Reveals About the Quarter You Just Had.
Q1 ends today, and it has been a hard quarter for a lot of small businesses. The NSBA’s annual economic...
What Nobody Tells You About Building Something Real
There is a version of the startup story that gets told a lot. Two founders, a big idea, some late...
The Invisible Entrepreneur: 47% of Americans Are Running Businesses They Don’t Know They Have
47% of Americans earned money from a side hustle last year. Only 20% of them registered as a business. Let...
Ledo Anywhere Is Live: Our AI CRM Engine Just Predicted a NASCAR Race
When Mike Fraser and I started Ask Ledo LLC, we told people the CRM was just phase one. That got...